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loggingin.md 2.41 KiB

Troubleshooting Process

  1. Try to log in with a local account
  2. Try to log in with a Google Auth SSO account
  3. Example Javascript and Server logs if you are not able to log in.

Specific Problems:

Invalid Google Auth Token:

Sometimes your token from Google will expire.

How to detect this -

Open up the Javascript console. Try to log in with Google Auth, see if there are any error messages in the Javascript console indicating an invalid account.

Also open up your server logs, and see if there are any errors related to authentication. If there are, try re-creating the token.

How to fix this -

Remove the old token from the Google Auth SSO tab in the Admin Panel, and create a new one. If the root cause was an invalid auth token, this should fix the problem.

Helpful tidbits

Accessing the Metabase server logs

While you can always look for the logs Metabase leaves on your server file system (or however you collect logs), if you are logged into Metabase with an admin account, you can also access them from the drop down menu in the upper right hand corner.

Logs Screenshot

Checking for Javascript errors in Chrome

Metabase will print debugging information and errors to your browsers Javascript Console.

You can open the javascript console in Chrome by following the instructions at https://developers.google.com/web/tools/chrome-devtools/console/

Checking for Javascript errors in Firefox

Metabase will print debugging information and errors to your browsers Javascript Console.

You can open the javascript console in Mozilla by following the instructions at https://developer.mozilla.org/en-US/docs/Tools/Web_Console

Checking for Javascript errors in Safari

Metabase will print debugging information and errors to your browsers Javascript Console.

You can open the javascript console in Safari by following the instructions at

https://developer.apple.com/library/content/documentation/AppleApplications/Conceptual/Safari_Developer_Guide/Introduction/Introduction.html

Checking for Javascript errors in Internet Explorer

Metabase will print debugging information and errors to your browsers Javascript Console.

You can open the javascript console in Internet Explorer by following the instructions at

https://msdn.microsoft.com/en-us/library/gg589530(v=vs.85).aspx

For many versions this can also be accessed by pressing the F12 key on your keyboard.