Make it easier to get help (#21212)

frontend/src/metabase/admin/tasks/containers/Help.jsx

@@ -58,13 +58,6 @@ function githubIssueLink(bugReportDetails) {
   );
 }
 
-function discourseLink(bugReportDetails) {
-  return (
-    "https://discourse.metabase.com/new-topic?category_id=7&body=" +
-    encodeURIComponent("```json\n" + bugReportDetails + "\n```")
-  );
-}
-
 const HelpLink = ({ title, description, link }) => (
   <li className="mb2">
     <ExternalLink
@@ -112,27 +105,19 @@ export default class Help extends Component {
         <HelpLinks>
           <ol>
             <HelpLink
-              title={t`Metabase Documentation`}
-              description={t`Includes a troubleshooting guide`}
-              link={MetabaseSettings.docsUrl()}
-            />
-            <HelpLink
-              title={t`Post on the Metabase support forum`}
-              description={t`A community forum for all things Metabase`}
-              link={discourseLink(detailString)}
+              title={t`Get Help`}
+              description={t`Resources and support`}
+              link={
+                MetabaseSettings.isPaidPlan()
+                  ? "https://www.metabase.com/help-premium?utm_source=in-product&utm_medium=troubleshooting&utm_campaign=help"
+                  : "https://www.metabase.com/help?utm_source=in-product&utm_medium=troubleshooting&utm_campaign=help"
+              }
             />
             <HelpLink
               title={t`File a bug report`}
               description={t`Create a GitHub issue (includes the diagnostic info below)`}
               link={githubIssueLink(detailString)}
             />
-            {MetabaseSettings.isPaidPlan() && (
-              <HelpLink
-                title={t`Contact support`}
-                description={t`Our team is ready to help you`}
-                link="mailto:support@metabase.com"
-              />
-            )}
           </ol>
         </HelpLinks>
 

frontend/src/metabase/nav/components/ProfileLink.jsx

@@ -37,9 +37,9 @@ export default class ProfileLink extends Component {
   generateOptionsForUser = () => {
     const { tag } = MetabaseSettings.get("version");
     const { user } = this.props;
+    const isAdmin = user.is_superuser;
     const canAccessSettings =
-      user.is_superuser ||
-      PLUGIN_FEATURE_LEVEL_PERMISSIONS.canAccessSettings(user);
+      isAdmin || PLUGIN_FEATURE_LEVEL_PERMISSIONS.canAccessSettings(user);
 
     return [
       {
@@ -63,7 +63,11 @@ export default class ProfileLink extends Component {
       {
         title: t`Help`,
         icon: null,
-        link: MetabaseSettings.docsUrl(),
+        link:
+          isAdmin && MetabaseSettings.isPaidPlan()
+            ? "https://www.metabase.com/help-premium?utm_source=in-product&utm_medium=menu&utm_campaign=help"
+            : "https://www.metabase.com/help?utm_source=in-product&utm_medium=menu&utm_campaign=help",
+
         externalLink: true,
         event: `Navbar;Profile Dropdown;About ${tag}`,
       },

frontend/test/metabase/scenarios/admin/troubleshooting/help.cy.spec.js

@@ -27,11 +27,17 @@ describeOSS("scenarios > admin > troubleshooting > help", () => {
     cy.signInAsAdmin();
   });
 
-  it("should hide the support link when running Metabase OSS", () => {
+  it("should link `Get Help` to help", () => {
     cy.visit("/admin/troubleshooting/help");
 
     cy.findByText("Metabase Admin");
-    cy.findByText("Contact support").should("not.exist");
+    cy.findByText("Get Help")
+      .parents("a")
+      .should("have.prop", "href")
+      .and(
+        "equal",
+        "https://www.metabase.com/help?utm_source=in-product&utm_medium=troubleshooting&utm_campaign=help",
+      );
   });
 });
 
@@ -41,10 +47,16 @@ describeEE("scenarios > admin > troubleshooting > help (EE)", () => {
     cy.signInAsAdmin();
   });
 
-  it("should add the support link when running Metabase EE", () => {
+  it("should link `Get Help` to help-premium", () => {
     cy.visit("/admin/troubleshooting/help");
 
     cy.findByText("Metabase Admin");
-    cy.findByText("Contact support");
+    cy.findByText("Get Help")
+      .parents("a")
+      .should("have.prop", "href")
+      .and(
+        "equal",
+        "https://www.metabase.com/help-premium?utm_source=in-product&utm_medium=troubleshooting&utm_campaign=help",
+      );
   });
 });